Privacy Policy for Speak and Grow Speech Therapy

Effective Date: November 17, 2024

Speak and Grow Speech Therapy (“we,” “our,” “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website (www.speakandgrow.ca), our contact form, or interact with us through telepractice sessions, email, phone, Instagram, or Facebook.

1. Information We Collect

We collect minimal information, limited to what is necessary to provide our services and communicate effectively with you.

Personal Information

  • Name
  • Email address
  • Phone number
  • Details shared through the contact form, telepractice sessions, or direct communication via phone, email, Instagram, or Facebook

Non-Personal Information

  • Browser type and version
  • IP address
  • General website usage data (collected through cookies for analytics purposes)

2. How We Use Your Information

We use your information to:

  • Respond to inquiries made through the contact form or social media.
  • Schedule and deliver telepractice sessions.
  • Communicate with you about our services or follow up on inquiries.
  • Improve our services and website functionality.

We do not use your information for marketing purposes, newsletters, or mailing lists.

3. Sharing Your Information

We do not sell, rent, or share your personal information for marketing or any other purpose except as outlined below:

  • With your consent: When you explicitly agree to share your information.
  • Service facilitation: To trusted third-party tools or platforms (e.g., scheduling or telepractice tools) as required to deliver our services.
  • Legal obligations: To comply with applicable laws, regulations, or court orders.

4. Security of Your Information

We implement industry-standard security measures to protect your information. This includes encryption and secure storage. However, no system is completely secure, and we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

Our website may use cookies to improve your experience and monitor website performance. Cookies collect non-personal information such as website traffic and user behavior. You can disable cookies through your browser settings, but doing so may affect website functionality.

6. Communication Channels

We communicate with clients through:

  • Email and Phone: To coordinate services and respond to inquiries.
  • Telepractice Platforms: For therapy sessions and related support.
  • Instagram and Facebook: For general communication or responding to direct messages. Avoid sharing sensitive information through these platforms.

We only use your information to facilitate these communications and do not share it with third parties for marketing.

7. Children’s Privacy

As our services often involve children, we ensure parental or guardian consent for any personal information collected. We take extra precautions to safeguard children’s data and only collect what is necessary for therapy.

8. Your Rights

You have the right to:

  • Access the personal information we hold about you.
  • Request corrections to inaccurate or incomplete information.
  • Request deletion of your personal data (subject to legal obligations).
  • Withdraw consent for non-essential data processing.

To exercise your rights, please contact us using the details below.

9. Updates to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. The “Effective Date” at the top of the policy will indicate when the most recent updates were made.

10. Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact us:

Speak and Grow Speech Therapy
Email: stephanie@speakandgrow.ca
Phone: 778-237-1244
Website: www.speakandgrow.ca